Technology

New app aims to ‘Boost’ hospitality business

16:58 SGT October 18, 2018
New
According to Boost, its platform “upskills” employees in vocational and language skills, where results can be monitored and viewed in real time by the properties’ leadership teams — a true 360° view of the hotel’s staff performance and engagement. (Photo:Pixabay)

Mobile learning solutions provider Boost recently unveiled a suite of mobile solutions designed to empower hospitality employees to provide higher guest satisfaction, improved team communications and greater productivity, and allow hotels to upskill, manage and organise their workforce more efficiently.

According to Boost, its platform “upskills” employees in vocational and language skills, where results can be monitored and viewed in real time by the properties’ leadership teams — a true 360° view of the hotel’s staff performance and engagement. Hotel HR professionals can use Boost to conduct accurate first-line screening of candidates, while team leaders are able to manage, monitor and organise their teams while communicating with them through Boost’s advanced messaging application.

“The globalisation of travel has seen massive disruption in the hospitality industry, not least in changing guest demands, the emergence of new tourist profiles, growing guest expectations often led by the increased use of social media, more competition and changing employee habits, among other changes,” says Allan Taylor, managing director and chief commercial officer (CCO) of Boost.

“Yet the way we train, manage and develop our employees has stayed largely the same, with most hotels relying on traditional classroom-based learning, inefficient recruitment processes and outdated organisational practices. Boost finally provides a solution for hotels to connect all of the dots, from learning and upskilling to performance measurement, assessment, team organisation, and recruitment — from the individual to the enterprise level. We now have a solution that will empower employees to provide better service, and leaders will have the tools needed to organise and lead better, resulting in happier staff (improved staff retention) and better guest loyalty/satisfaction levels”.

Boost’s platform leverages mobile technology to provide a holistic team management system that brings together mobile learning, messaging, communication, recruitment (including assessment), measurement and organisational capabilities under a simple- to-use mobile umbrella. The platform upskills employees in vocational and language skills, where results can be monitored and viewed in real time by the properties’ leadership teams — a true 360° view of the hotel’s staff performance and engagement.

Hotel HR professionals can use Boost to conduct accurate first-line screening of candidates, while team leaders are able to manage, monitor and organise their teams while communicating with them through Boost’s advanced messaging application. Its suite of mobile solutions is available on Android and iOS mobile devices and accessible anytime, anywhere — fitting neatly into the famously busy schedules of hotel employees.